The Global Diversity Desk Reference: Managing an International Workforce

Presented as a resource for managers responsible for global workforces, this volume presents advice and methods for management at the individual, interpersonal, and organizational levels. Nine chapters discuss such topics as organizational communication, using "global teams and work groups," conflict management, human resource systems, performance management systems, and leadership competencies. The CD-ROM contains checklists and forms referred to in the text. Annotation ©2003 Book News, Inc., Portland, OR

Lee Gardenswartz and Anita Rowe are partners in the Los Angeles, California—based management consulting firm of Gardenswartz & Rowe. They are the authors of nine books including Managing Diversity in Health Care and Managing Diversity in Health Care Manual: Proven Tools and Activities for Leaders and Trainers, both from Jossey-Bass.

Patricia Digh’s firm, RealWork, focuses on the human, business, and societal costs of exclusion and discrimination. Her book Global Literacies: Lessons on Business Leadership and National Cultures was named by Fortune magazine as a best business book of the year 2000.

Martin F. Bennett is a principal in Bennett Consulting, a training and management consultancy that focuses on nationality, ethnicity, and spirituality in the workplace.