The Mediation Process: Practical Strategies for Resolving Conflict

Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.

Selecting a strategy to guide mediation/building trust & cooperation/generating options for settlement/etc.

Moore, a founding partner in a mediation and conflict management firm, surveys the mediation process as it has been applied in a variety of areas, types of disputes, and cultures. He outlines how mediation fits into the larger field of dispute resolution, then presents a stage-by- stage sequence of activities that can be used by mediators to assist disputants in reaching agreement. This third edition encompasses developments in commercial, interpersonal, and public disputes areas. Annotation ©2003 Book News, Inc., Portland, OR

Christopher W. Moore is a founding partner in CDR Associates, a mediation, conflict management, and training firm based in Colorado with clients worldwide. In addition to working with companies and many levels of government in the United States, Moore has conducted training programs in countries such as Indonesia, Russia, Guatemala, and South Africa.