Transforming the Bottom Line

Transforming the Bottom Line shows how to achieve organizational transformation by cutting the workload not the work force, developing a horizontal team-based organization, aligning performance measures with strategy, and more. "This book is, in its quiet but authoritative way, revolutionary."

Transforming the Bottom Line reveals how to measure the work of an organization and determine whether that work adds value to the customer. The authors focus on identifying the real numbers that give a moving picture of the company's performance by measuring quality, speed, customer service, and profitability of products and customers.