Overview
This non-technical book will teach you:- What are the basic computer telephony concepts, and applications such as voice response, call centers, fax servers, and PC switch technologies.
- How others have handsomely profited from UNIX-based computer telephony applications through an in-depth review of 14 business case histories in various industries.
- Study the processes of implementing a multiple-site, international computer telephony integrated call center environment.
- Understand the business problems and processes that lead to significant cost savings and competitive advantage.
- What measures are needed to be taken to create the business case for your enterprise computer telephony solution.
Author Biography: John Kincaide hads over 16 years experience in computer technology. Over half of his career has been involved in UNIX systems, which includes over 4 years in enterprise-strength UNIX computer telephony. His company, Scheduled Solutions, provides sales support, and training of computer telephony systems. He has designed computer telephony solutions for many business world wide.
Synopsis
This non-technical book will teach you: 1. What are the basic computer telephony concepts, and applications such as Voice Response, Call Centers, Fax Servers, and PC Switch technologies. 2. How others have handsomely profited from UNIX based computer telephony applications through an in depth review of 14 business case histories in various industries. 3. Study the processes of implementing a multiple site, international computer telephony integrated call center environment. 4. Understand the business problems and processes that lead to significant cost savings and competitive advantage. What measures are needed to be taken to create the business case for your enterprise computer telephony solution. "This is a great book. In it you'll find business solutions you didn't know existed...If you follow this advice you will be well served." -Doug Michaels, Chief Technical Officer and Co-founder of SCO