Join Books.org — it's free
Home > Books >

by Ron Zemke — book cover

by Ron Zemke
Write a review
Log in to track your reading progress.

Synopsis

The game may have changed, but one rule is constant: A company is only as good as the service it gives.

Reviews

There are no reviews yet. Log in to write one.

Book Details

Publisher
American Management Association
Pages
192
ISBN
9780814426890

More by Ron Zemke

Coaching Knock Your Socks Off Service
Coaching Knock Your Socks Off Service
Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace
Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace
Working with Jerks
Working with Jerks
Knock Your Socks off Service Recovery
Knock Your Socks off Service Recovery
Best Practices in Customer Service
Best Practices in Customer Service
Computer-Literacy Needs Assessment
Computer-Literacy Needs Assessment
The Corporate Coach
The Corporate Coach
Service Recovery: Fixing Broken Customers
Service Recovery: Fixing Broken Customers
Service Wisdom: Creating and Maintaining the Customer Service Edge
Service Wisdom: Creating and Maintaining the Customer Service Edge
From My Seat On The Bus
From My Seat On The Bus