Using Your Emotional Intelligence to Develop Others

Emotional Intelligence (EI), the ability to perceive, understand, manage, monitor, and use both one’s own and others’ feeling and emotions to guide future thinking and action is one of the most important, and overlooked, qualities in determining success on the job, and in life. People with above high EI tend to be above average both in their verbal and non-verbal communication skills and in their ability to cope with stress. These are essential abilities for trainers, leaders, and others who must generate and maintain enthusiasm, confidence, and cooperation in the workplace.

Here, Caldwell and Gravett present a balanced look at how and why to use EI to move your team forward, including tips and best practices from training experts and information about tools such as the Myers-Briggs Type Indicator and a method to meaningfully measure learning. They also examine how EI can help move the individual manager or trainer forward in their career. This is essential reading for any teachers, mangers, trainers, and leaders who want to learn how to break through to their students, and move forward to success.

Emotional Intelligence (EI), the ability to perceive, understand, manage, monitor, and use both one’s own and others’ feeling and emotions to guide future thinking and action is one of the most important, and overlooked, qualities in determining success on the job, and in life. People with above high EI tend to be above average both in their verbal and non-verbal communication skills and in their ability to cope with stress. These are essential abilities for trainers, leaders, and others who must generate and maintain enthusiasm, confidence, and cooperation in the workplace.

Here, Caldwell and Gravett present a balanced look at how and why to use EI to move your team forward, including tips and best practices from training experts and information about tools such as the Myers-Briggs Type Indicator and a method to meaningfully measure learning. They also examine how EI can help move the individual manager or trainer forward in their career. This is essential reading for any teachers, mangers, trainers, and leaders who want to learn how to break through to their students, and move forward to success.

Linda S. Gravett is the author of HRM Ethics: Perspectives for a New Millennium and co-author of Bridging the Generation Gap: How to Get Radio Babies, Baby Boomers, Gen Xers and Gen Yers to Work Together and Achieve More. Dr. Gravett is the Senior Partner of Gravett and Associates and has consulted with both private sector and nonprofit organizations since 1991, helping them leverage the talents of a diverse workforce to gain competitive advantage in a global society.

Sheri A. Caldwell currently teaches undergraduate through Ph.D. level HR courses at the University of Findlay and The University of Toledo. She is the former Vice-President of Human Resources at Hickory Farms responsible for employment, compensation, benefits, training and development, in addition to facilities management.