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Customer Service, Consumer Guides
20 Training Workshops for Customer Care by Terry Gillen — book cover

20 Training Workshops for Customer Care

by Terry Gillen
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Book Details

Published
December 13, 1990
Publisher
Gower Pub.Co.
Pages
416
Format
Hardcover
ISBN
9780566028977

More by Terry Gillen

Performance Management Activity Pack: Tools for Building Appraisal and Performance Development Skills
Performance Management Activity Pack: Tools for Building Appraisal and Performance Development Skills
Training Workshops for Customer Care
Training Workshops for Customer Care
The Interpersonal Skills Toolkit: A Trainer's Guide
The Interpersonal Skills Toolkit: A Trainer's Guide
Assertiveness for Managers
Assertiveness for Managers
Winning New Business in Construction
Winning New Business in Construction
The Performance Management Activity Pack: Tools for Building Appraisal and Performance Development Skills
The Performance Management Activity Pack: Tools for Building Appraisal and Performance Development Skills
Appraisal Discussion
Appraisal Discussion
The Appraisal Discussion (Management Shapers)
The Appraisal Discussion (Management Shapers)
Agreed! Improve Your Powers of Influence
Agreed! Improve Your Powers of Influence
Assertiveness Skills (Training Extras)
Assertiveness Skills (Training Extras)

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