Overview
"Between listening, debating, persuading, explaining, and inspiring, some form of interpersonal contact makes up a large portion of every employee's workday. Without the skills needed to work well with others in a face-to-face situation, no one would be able to get any work done!
Here to help is The Interpersonal Skills Toolkit. Loaded with thirty-six exercises designed to give trainers an edge in instructing employees in the art of effective communication, this book goes beyond the basics, and provides lessons on:
• Resisting subtle manipulation
• Resolving big differences of opinion on matters such as policy or strategy
• Defusing other people's anger
This book gives trainers and managers the edge they need in enhancing communication among coworkers."
Synopsis
Between listening, debating, persuading, explaining, and inspiring, some form of interpersonal contact makes up a large portion of every employee's workday. Without the skills needed to work well with others in a face-to-face situation, no one would be able to get any work done!
Here to help is The Interpersonal Skills Toolkit. Loaded with thirty-six exercises designed to give trainers an edge in instructing employees in the art of effective communication, this book goes beyond the basics, and provides lessons on:
* Resisting subtle manipulation
* Resolving big differences of opinion on matters such as policy or strategy
* Defusing other people's anger
This book gives trainers and managers the edge they need in enhancing communication among coworkers.
About the Author: Terry Gillen (Hertfordshire, UK) is a Fellow of the CIPD and Member of the Institute of Management. He is a regular contributor to People Management.