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Overview
Achieve efficient and effective performance!
This book will help you to:
* Define performance
* Develop an improvment plan
* Implement the improvment process
* Measure and track performance
How do you define "performance"? If you're not quite sure what the definition is, how can you expect it from you employees? And how can you expect to see improvement?
What you need is a complete and concise view of what performance is, in all of its dimensions. Bridging the gap between developers and users, this book presents a common performance framework that accurately demonstrates what performance is. Once you understand the underlying concepts, you'll be able to find answers to the problems that prevent your organization from achieving efficient and effective performance at the individual, work group, process, and entire business unit level.
This book, a timely, foundational breakthrough on how performance can be improved, is your long-awaited answer to all your performance alignment questions.
Synopsis
Written by a legend in the performance technology field, this definitive resource defines work performance and shows readers how to improve it. Human resource professionals need a complete view of performance at the individual, group, and organizational levels. The concept of performance must be disseminated across an organization if lasting change is to be achieved. This book bridges the gap between practitioners and the organizations they serve. These ideas have been tested extensively in real-world business applications and have withstood the rigors of review by many of the top professionals in the field.
Booknews
Gives a concise picture of the meaning of performance and explains how improved performance translates into improvement at all levels of an organization. Presents a common performance framework that accurately demonstrates what performance is and helps pinpoint problems that prevent an organization from achieving effective performance at the individual, work group, process, and entire business level. For those in training, performance technology, human resources, and organization development. The author has worked in the field of instructional and performance technology since 1964. Annotation c. Book News, Inc., Portland, OR (booknews.com)