* Accessible guidance for supervisors and team leaders on performance management
Designed to transform line managers from performance "supervisors" into performance "coaches," this title argues that firing people for under-performance is expensive, time consuming, and bad for morale. Instead, it presents a performance management system, built around a coaching model, and provides the tools needed to implement it.
Synopsis
Designed to transform line managers from performance "supervisors" into performance "coaches," this title argues that firing people for under-performance is expensive, time consuming, and bad for morale. Instead, it presents a performance management system, built around a coaching model, and provides the tools needed to implement it.
About the Author, Earl Carter
Earl Carter runs his own consultancy business. His numerous clients include Esso Australia, Exxon Mobil, and Tetrapak. He is the co-author of The Return of the Mentor: Strategies for Workplace Learning, The Great Training Robbery: A Guide to the Purchase of Quality Training, Work Based Learning and From Cop to Coach - The Role of the Supervisor in the 90s, which he wrote with Frank McMahon.
Francis McMahon is a management consultant specializing in performance improvement processes. Clients include Esso, Federal Hotels, National Foods, Mobil Refinery and Terminal and Phillip Morris. Publications include Towards Best Practice in Labor Relations and Approaches to Measuring Performance.
