Business Telecom Systems

For anyone involved in buying and managing telephone systems, this book brings clarity to the confusing array of products and services (like voicemail, interactive voice response, fax-on-demand, T-1, DSL, etc.). The author explains how each technology works, and what its practical applications are, so readers can choose the best systems and services for their needs. The book includes lists of products and vendors, plus sample RFPs (request for proposal) that are easily customized for a particular telecom system or cabling purchase. ;

An all-in-one guide that covers all aspects of understanding, selecting, and managing cost-efficient telephone systems and services for your business. This book brings clarity to the confusing array of products and services that are part of buying and managing business telecom systems.

Kerstin Peterson has been in telecommunications for 14 years. She's worked as a telecom analyst for the University of Pennsylvania, ALPO Petfoods and Dean Witter Reynolds, and spent five years as owner/operator of an interconnect company. She has written for Teleconnect magazine, Computer Telephony magazine and Call Center Magazine since 1996 and works as a contract project manager and freelance technical writer. Kerstin can be reached through her Web site, www.kerstin.net.