Utilities - Telephone Systems, Customer Service, Etiquette
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Overview
Master the skills needed to face the challenges of a Customer Service Representative position.
Synopsis
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.
Book Details
Published
August 1, 2000
Publisher
Crisp Publications, Inc.
Pages
108
Format
Paperback
ISBN
9781560525783