Utilities - Telephone Systems, Customer Service, Telephony & Telephone Systems
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Editorials
Booknews
A manual for managers responsible for a company's incoming telephone center or scattered network of centers. Describing such centers as combinations of technology and business practice, provides basic guidelines for their design and operation, and considers the flexibility needed to respond to changes in company policy or business trends, or to disaster situations. Annotation c. Book News, Inc., Portland, OR (booknews.com)Book Details
Published
December 1, 1993
Publisher
Artech House, Incorporated
Pages
192
Format
Hardcover
ISBN
9780890066409