Collaborative Approaches to Resolving Conflict

If you’ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.

Isenhart and Spangle articulate the major approaches to managing disputes, including negotiation, mediation, facilitation, arbitration, and judicial process. Each approach is considered as it applies to a variety of contexts, such as conflicts in the home, at work, and in the international arena. Profiles of experienced practitioners accompany the discussion, including first-hand accounts of their motivations, their work, and the controversies in their fields. Isenhart is a private consultant. Spangle is director of the Applied Communication and Alternative Dispute Resolution Program at the University of Denver. Annotation c. Book News, Inc., Portland, OR

For more than two decades, Michael Spangle, Ph.D. has provided training or consulting for a wide variety of organizations including J.D. Edwards, Time/Warner, I.B.M., Inflow Inc., the U.S. Department of Health and Human Services, The National Association of Realtors, and the U.S. Navy, as well as schools, churches, and hospitals. He served as Director of Graduate Studies in Applied Communication and Alternate Dispute Resolution at the University of Denver and Director of Faculty and Curriculum for the School of Professional Studies at Regis University. In addition to a Ph.D. in Speech Communication from the University of Denver, he completed an M.S. in Education from Kearney State College and an M.Div. from Luther Theological Seminary. He teaches university courses in negotiation, mediation, facilitation, team communication, and leadership. He is co-author of two other books, including Collaborative Approaches to Resolving Conflict, also published by Sage.