Overview
Showing how to build a successful e-commerce operation from the ground up, The Complete E-Commerce Book explores important considerations including customer experience, effective website design, cutting-edge programming, and robust server configuration, as well as marketing, customer service, order processing, warehousing, and shipping. Hardware and software options are also discussed.Editorials
From Barnes & Noble
The Barnes & Noble ReviewNotwithstanding the “dot.bomb” collapse, the Web continues to transform retail. (You’re here. That’s proof.) Whether you’re an entrepreneur or a business executive responsible for a Web initiative, you desperately need trustworthy guidance. Get it here.
Janice Reynolds covers the entire Web life cycle: design, construction, maintenance. She discusses everything from targeting customers to implementing security, infrastructure to quality assurance.
Should you buy “shrink-wrapped” e-commerce software or use a service provider? How do you choose a consultant who won’t rip you off? What’s the fastest, cheapest route to world-class customer service? Thoughtful answers are in here. So is everything that’s new: P2P, Weblogs, updated search optimization techniques, and plenty more. Bill Camarda
Bill Camarda is a consultant, writer, and web/multimedia content developer. His 15 books include Special Edition Using Word 2003 and Upgrading & Fixing Networks for Dummies, Second Edition.
Paolo Cordone
Where the book really stands out is in providing an overall and firm understanding of the processes of creating, building and maintaining an e-commerce Web site. Alone for this, the author deserves a praise.—First Monday