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Overview
If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrepreneurial developers. Each encyclopedia entry is both an adroit explanation of computer telephony technology and a buyer's guide-like discussion of real-world products based upon technology currently available for business and residential communications solutions. ;"Practical, in-depth, and accessible explanations of essential topics in computer telephony"--Cover.
Synopsis
Computer telephony represents the convergence of telephone systems with computers and data networks. It spans a vast range of equipment, technology, and services - far beyond the boundaries of any one technical discipline. This book provides an all-in-one resource for any professional involved in this burgeoning field. Hundreds of different topics are examined thoroughly, with practical and easy-to-understand explanations of their use and significance, and how they relate to other technologies.
In its essence, computer telephony is the adding of computer intelligence to the making, receiving, and managing of telephone calls. This book covers a broad range of applications, as well as the core technologies that support special services, such as voice recognition, digital signal processing, broadband networks, and IP telephony.