Overview
In this real-world guide for telephony decision makers, the authorpresents practical techniques for selecting, implementing, and managing voice communications systems-including Voice over IP. It enables buyers to focus on telephony systems that fit their organization's needs. It provides a wealth of new ideas that will enable them to provide new services, existing services at a lower cost, and "zero downtime" service levels. It helps them to quickly articulate a telephony strategy that encompasses large and small offices, domestic and international locations, and a heterogeneous hardware/software environment"..presents practical techniques for selecting, implementing and managing voice communications systems...helps to artic- ulate a telephony strategy for large and small offices, domestic and international, heterogeneous hard/soft ware."
Synopsis
In this real-world guide for telephony decision makers, the authorpresents practical techniques for selecting, implementing, and managing voice communications systems-including Voice over IP. It enables buyers to focus on telephony systems that fit their organization's needs. It provides a wealth of new ideas that will enable them to provide new services, existing services at a lower cost, and "zero downtime" service levels. It helps them to quickly articulate a telephony strategy that encompasses large and small offices, domestic and international locations, and a heterogeneous hardware/software environment
Booknews
Telecommunications consultant Yarberry explains the technology behind the convergence of voice, fax, and data for communication managers in corporations and other organizations. Chapters discuss interactive voice response systems, unified messaging, call center management, call accounting, security, negotiating carrier rates and services, outsourcing options and service-level agreements, and other topics that organizations need to negotiate their telephony choices. Annotation c. Book News, Inc., Portland, OR (booknews.com)