Decision Process Quality Management

Mawby has been with Michelin Tire Corporation for 18 years; he currently serves as manager for statistical and mathematical support for Michelin North America. He presents a guidebook showing how to adapt the proven tools of total quality management to decision-making processes, including specific adaptations for applying capability, measurement systems analysis, Six Sigma, and lean manufacturing. The principles are taught in a practical way, by following the story of a fictional chief accounting officer for a major international firm, and his trail of decisions in response to an urgent fax from his New York office. Annotation ©2004 Book News, Inc., Portland, OR