Digital Government: Technology and Public Sector Performance

"A comprehensive, detailed, survey of e-government practices, this book is a significant contribution to the field."—Stuart Bretschneider, Syracuse University

"This well-written book nicely blends the diffusion theory of technical innovations with the comprehensive nature of the evolution of e-government."—M. Jae Moon, Korea University and Texas A&M University

"I've seen no other work that brings together this much empirical evidence on the general trend of government agencies' adoption of IT for their services."—Eszter Hargittai, Northwestern University.

Darrell M. West is the John Hazen White Professor of Political Science and Public Policy and Director of the Taubman Center for Public Policy at Brown University. He is the author of thirteen books, including "Crosstalk: Citizens, Candidates, and the Media in a Presidential Campaign; Patrick Kennedy: The Rise to Power; Air Wars: Television Advertising in Election Campaigns, 1952-2000"; and "The Rise and Fall of the Media Establishment". His Web site, InsidePolitics.org, features in-depth research on electronic government at the city, state, national, and international levels.