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Synopsis
In introducing 20 articles on real-time digital reference services, Katz (emeritus, library and information science, State U. of New York, Albany) defines what this type of reference service encompasses and its limitations in a 24/7 world. Contributors discuss examples of computer-mediated communication strategies in public and academic libraries, user satisfaction surveys, and future direction in this area. Co-published simultaneously as The Reference Librarian, nos. 79/80, 2002/2003. Annotation ©2004 Book News, Inc., Portland, OR
Doody Review Services
Reviewer:Tina M. Benedek, MLIS(Duquesne University)
Description:This book, which was co-published simultaneously as The Reference Librarian, Numbers 79/80 2002/2003, serves as an overview of issues that librarians face when conducting synchronous or asynchronous electronic reference service. The chapters touch on many aspects and areas of consideration of digital reference, but do not focus deeply on any specific topic.
Purpose:The purpose is to provide librarians with the basic strategies others are using and to answer common questions that arise when implementing a digital reference service. It also provokes new thoughts on secondary considerations and can be consulted by librarians already operating a digital reference service.
Audience:This work is intended for librarians considering implementing digital reference services or interested in learning more about digital reference theory and practice in academic or public libraries. Each chapter considers the different needs and challenges both types of libraries encounter and addresses them accordingly.
Features:The broad scope of this title covers an introduction to digital reference, including information about getting started, tips and recommendations for beginners, factors to consider when stocking a digital shelf, as well as case studies of individual libraries. The library case studies, which illustrate the implementation process, management, usage, and assessment, are especially practical.
Assessment:This book serves as an overview of digital reference considerations and applications and would make an appropriate textbook for library science students in a reference course. For libraries that have decided to implement a digital reference service and need guidance on getting started, I recommend, Starting and Operating Live Virtual Reference Services, by Marc Meola and Sam Stormont (Neal-Schuman, 2002), or Going Live: Starting & Running a Virtual Reference Service, by Coffman et al. (American Library Association, 2003).