How To Write Usable User Documentation: Second Edition

This popular handbook presents a step-by-step method for clearly explaining a product, system, or procedure. The easy-to-follow text--packed with examples and illustrations--explains the unique demands of this form of writing and shows how to set up the best user model. The book covers developing a modular outline and storyboard, generating the draft, revising, developing a formal usability test, and supporting and updating user documentation. Also included are a glossary of terms, a listing of books and periodicals for additional information, and an index.

This popular handbook presents a step-by-step method for clearly explaining a product, system, or procedure. The easy-to-follow text--packed with examples and illustrations--explains the unique demands of this form of writing and shows how to set up the best user model. The book covers developing a modular outline and storyboard, generating the draft, revising, developing a formal usability test, and supporting and updating user documentation. Also included are a glossary of terms, a listing of books and periodicals for additional information, and an index.

Booknews

A revised and updated edition of the author's How to write a usable user manual. Weiss leads technical writers and documentors through the process of clearly explaining a product, system, or procedure. Annotation c. Book News, Inc., Portland, OR (booknews.com)

EDMOND H. WIESS, Ph.D., is associate professor of communications for the Graduate School of Business Administration, Fordham University, New York, and an independent consultant and lecturer on technical writing, management communication, and documentation.