Knowledge Management Tools and Techniques: Practitioners and Experts Evaluate KM Solutions

Business/ Information Management

Knowledge Management Tools and Techniques:
Practitioners and Experts Evaluate KM Solutions

Madanmohan Rao

"Dr. Rao has brought together a practical, contemporary, and comprehensive view of the realities of applying knowledge management tools. The rich array of leading-edge practice he exposes will prove valuable to all knowledge practitioners."
— Ross Dawson, CEO, Advanced Human Technologies, and author, Developing Knowledge-Based Client Relationships

"An up-to-date global review of tools, strategies, and ideas that reveal how KM tools really work. A big step past the promises of past, this book shows the way towards repeatable successes."
— Ben Shneiderman, Professor, Department of Computer Science, University of Maryland

"This book offers a rich array of stories and vignettes of how companies are deploying new technologies, supporting social innovation and devising new measurement systems as a foundation for business success in the knowledge economy. There is something here for KM practitioners at every level…A great resource!"
— Verna Allee, author The Knowledge Evolution and The Future of Knowledge

"This experience-based book lets practitioners get ready access not only to a wide range of approaches and “tools of the trade,” but also to the thinking behind the selections and what the real differences were in actual outcomes."
— Jay Chatzkel, Principal, Progressive Practices; Author of Knowledge Capital: How Knowledge-Based Enterprises Really Get Built and Intellectual Capital

This practical book enables the reader to understand and evaluate the vast offerings of KM solutions in the three areas of technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use these tools and techniques. Over twenty case studies relate the real story of choosing and implementing various KM tools and techniques. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice.

Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital.

Dr. Madanmohan Rao is a Knowledge Management consultant in Bangalore, India, and author of Leading With Knowledge, and Editor of DestinationKM.com.

Dr. Madanmohan Rao is an infotech consultant and writer based in Bangalore, India. He is the editor of two book series: “The Asia-Pacific Internet Handbook” and “The Knowledge Management Chronicles.” He is also editor-at-large of DestinationKM.com and contributor to the Poynter Institute blog on new media trends. Madan was on the international editorial board of the recently published book, “Transforming e-Knowledge.” He currently serves on the international board of directors of Computer Professionals for Social Responsibility (www.cpsr.org). Madan was formerly the communications director at the United Nations Inter Press Service bureau in New York, and vice president at IndiaWorld Communications in Bombay. He graduated from the Indian Institute of Technology at Bombay and the University of Massachusetts at Amherst, with an M.S. in computer science and a Ph.D. in communications. He is currently the director of the InfoComm Observatory at the Indian Institute of Information Technology, Bangalore. Madan is a frequent speaker on the international conference circuit, and has given talks and lectures on Internet-related issues in about 50 countries including the U.S., Canada, Costa Rica, Argentina, Ecuador, Colombia, Peru, Chile, Venezuela, Cuba, Mexico, Brazil, Jamaica, Italy, Britain, Ireland, Netherlands, Austria, Sweden, Greece, Germany, Switzerland, Belgium, Denmark, Spain, France, Finland, Tunisia, Oman, Vietnam, Laos, Japan, South Korea, Singapore, Hong Kong, Taiwan, Malaysia, India, Philippines, Bangladesh, Cambodia, Thailand, Indonesia, Sri Lanka, Nepal and Australia. Madan has spoken at the Internet World series of conferences (hosted by Penton Media) in over a dozen countries, the Asian Business Forum (Content Summit, Singapore; March 2001), PDVSA 4th Annual KM Summit (Caracas, 2002), Asian Media and Information Communication Centre's annual summits (Chennai, 1999; Singapore, 2000; Manila 2001), INET (annual summits of the global Internet Society: Sa