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Overview
This comprehensive text addresses all three levels of leisure programming: direct service delivery,program planning,and program management. It focuses on issues related to customer service and benefits-such as providing leisure experiences,assessing customer needs,evaluating program impact,promoting positive customer and leader interactions,analyzing and implementing policies,and supervising staff.Book Details
Published
July 1, 1997
Publisher
Boston, Mass. : WCB/McGraw-Hill, c1998.
Pages
496
Format
Hardcover
ISBN
9780697233325