Management: Total Quality in a Global Environment

This introductory text for management students is exceptional in that it integrates quality as a theme throughout. Features include:
• 18 chapters, making this text manageable for a one-semester course
• Examples from over 125 international companies
• Icons in the margins distinguishing US-based and none US-based company examples
• Cases with TQM applications integrated throughout each chapter
• A quality, international, ethics, and diversity exhibit in each chapter
• Experiential learning excercises in each chapter
• Critical thinking questions at the end of each major section within each chapter
• Chapter summaries

This comprehensive and concise introductory text for management students is exceptional in that it integrates quality as a theme throughout. It provides an authoritative examination of the principles of management and although it is based on the guidelines of TQM, it also covers the management fundamentals of planning, organizing, directing and controling.

Features include:

• A quality, international, ethics and diversity exhibit in each chapter
• Critical thinking questions at the end of each major section within each chapter
• Chapter summaries
• Definitions of key terms as they appear.

Michael J. Stahl is Associate Dean and Professor of Management in the College of Business Administration at the University of Tennessee in Knoxville.