International Economics, International Business, Economics, Quality Control, Macroeconomics, Management & Leadership
Measure Up!
Richard Lynch, Kelvin F. Cross
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Overview
Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
- Measure what is important to their customers.
- Motivate their organizations.
- Identify and eliminate waste of both time and resources.
Synopsis
Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
- Measure what is important to their customers.
- Motivate their organizations.
- Identify and eliminate waste of both time and resources.
Book Details
Published
June 1, 1995
Publisher
Wiley, John & Sons, Incorporated
Pages
268
Format
Paperback
ISBN
9781557867186