Managing Client Anger

The author of I Can't Get Over It explains what therapists can do to cope effectively when clients direct anger at them.

The purpose of this book is to help increase a therapist's effectiveness in coping with clients when they become angry. It provides guidelines for creating a therapeutic environment in which it is emotionally safe for a client to express anger, while being assured of one's ability to identify and defuse potentially dangerous encounters.

This book examines the diverse sources of client anger at therapists and other helping professionals, and outlines the ways in which this anger can manifest itself. It includes guidelines for judging a client's potential for crossing the line from anger to assaultive behaivior, and will add to a practitioner's database about how to increase comfort level with angry clients and how to manage the stress, shame, and anxiety that are natural reactions on the part of any helping professional faced with rage intead of gratitude.

Disc. theoretical issues; assessment, violence & safety; calming, soothing & teaching strategies; sample dialogs.

This book provides therapists with sensible strategies for managing their reactions to client hostility, guiding them in making constructive interventions and thus allowing the therapeutic process to proceed on course.