Overview
This book introduces a proactive management paradigm for organizational success. You'll receive practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments examines the role of performance assessments in analyzing the results of an organization's activities and operations. Authors Paul F. Wilson and Richard D. Pearson stress the importance of learning how continual assessment can be used to help identify effective performance and opportunities for improvement. This book will teach you how performance assessments result in realistic and meaningful improvements; the concepts of performance-based and effectiveness evaluations; how to develop an appropriate mix of external, internal, and self assessments to measure the success of your programs; an entire how-to approach to performance assessment, from measurement and evaluation, analysis, through effectiveness follow-up; that the use of performance assessment is a requirement in developing and implementing any viable productivity and quality improvement program; and to create win-win results for your organization by using performance-based assessments. A wide variety of figures and examples effectively illustrates the many benefits of performance assessments, to make it easy for organizations from different environments to readily apply the methods described in this book. Performance-Based Assessments is an ideal guide for any individual responsible for organizing and evaluating a quality effort to obtain a sense and measure of individual, group, and organizational performance.Performance assessments provide the direction needed to evaluate the effectiveness of reengineering, quality, and other improvement strategies. Little can be achieved or realistically improved without them. This unique guide presents a clear approach for assessing operations so organizations can redirect misguided efforts before it's too late. An ideal companion to any book on quality, reengineering, or continuous improvement.
Synopsis
This book introduces a proactive management paradigm for organizational success. You'll receive practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments examines the role of performance assessments in analyzing the results of an organization's activities and operations. Authors Paul F. Wilson and Richard D. Pearson stress the importance of learning how continual assessment can be used to help identify effective performance and opportunities for improvement. This book will teach you how performance assessments result in realistic and meaningful improvements; the concepts of performance-based and effectiveness evaluations; how to develop an appropriate mix of external, internal, and self assessments to measure the success of your programs; an entire how-to approach to performance assessment, from measurement and evaluation, analysis, through effectiveness follow-up; that the use of performance assessment is a requirement in developing and implementing any viable productivity and quality improvement program; and to create win-win results for your organization by using performance-based assessments. A wide variety of figures and examples effectively illustrates the many benefits of performance assessments, to make it easy for organizations from different environments to readily apply the methods described in this book. Performance-Based Assessments is an ideal guide for any individual responsible for organizing and evaluating a quality effort to obtain a sense and measure of individual, group, and organizational performance.
Booknews
Introduces a management paradigm for organizational success, focusing on assessment of an organization's performance. Covers basic concepts of performance-based and effectiveness evaluations, developing a mix of external, internal, and self assessments, and various techniques for measurement and evaluation. Other topics include cultivating a teamwork culture and involving the customer. Annotation c. Book News, Inc., Portland, OR (booknews.com)