Total Quality Management, Public Affairs & Administration - General & Miscellaneous, State & Local Government - General & Miscellaneous, U.S. Politics & Government - General & Miscellaneous

Quality Management for Government

Name: Quality Management for Government
Author: V. Daniel Hunt
ISBN: 9780873892391

by V. Daniel Hunt

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Overview

The book uses examples from actual government case studies, and presents the "lessons learned" from these success stories to help you implement a quality system for your unique organization. These success stories represent many branches of federal government, including the Internal Revenue Service, Department of Defense, Department of Commerce, and the Department of Labor. Successful state quality efforts in Arkansas, Minnesota, and New York are also described. This book presents clear overviews of quality management-features, benefits, and barriers; provides a 15-minute personal self-assessment which helps you understand why you need to adopt quality management; delivers a comparative assessment of Deming, Juran, and Crosby, comparing their approaches to quality; shows how to use federal and state quality award criteria as models for improvement; highlights federal, state, and local award-winning quality success stories - who they are and how they did it; provides a comprehensive primer on quality management tools and techniques; details a 17-step planning and implementation methodology that can be customized for your organization. This book provides the foundation, focus, and methodologies for you to aggressively and continuously improve your organization's customer satisfaction, productivity, and performance through your own unique quality management system. Quality Management for Government: A Guide to Federal, State, and Local Implementation should be every government employee's guide to total quality management.

This book introduces the principles and methods for implementing an effective total quality management system within any level of government. It offers a clear introduction to TQM, including philosophies, awards, and their criteria, quality success stories, a 17-step planning and implementation methodology that can be customized for any government agency, and more.