Business Reference, Quality Control, Bibliographies, Management & Leadership

Quality Management Sourcebook

Name: Quality Management Sourcebook
Author: Christine Avery
ISBN: 9781134840243

by Christine Avery, Diane Zabel

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Overview

This unique guide presents annotated entries on over 900 of thre most useful books, articles, software, videotapesinteractive media and computer-based training programs on the important concept of quality management. Much more than just a bibliography, this book also

provides access information for obatining each of the items cited, and offers essays detailing the history and development of quality management, from its origins in the 1920s to the present.

an inordinately useful addition to many collections. I recommend it highly. (Business Information Alert - May 1997)

Synopsis

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

About the Author, Christine Avery

Christine Avery is Business Reference Librarian and Diane Zabel is Social Science Reference Librarian, both at the Pennsylvania State University, University Park.