Technology & Procedures for Administrative Professionals

Maintaining a focus on preparing students for all levels of the office environment, this text focuses on the technological changes currently taking place. It is designed to develop the knowledge and skills necessary for success in the workplace, and to develop communication, human relations and time and stress management. This text was formerly named Office 2000: Technology & Procedures.

Discusses skills for effective communication in addition to more conventional writing and computer skills. The textbook covers diversity in the workplace, records management, stress and anger management, preparing reports, travel arrangements, and career planning. The twelfth edition adds a chapter on telecommuting. The CD-ROM contains projects and forms. Spiral binding. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Patsy Fulton-Calkins is director of the Bill J. Priest Center for Community College Education and holder of the Don A. Buchholz Endowed Chair at the University of North Texas. She also teaches doctoral level courses in higher education that include senior-level management, business and society, and diversity courses. Dr. Fulton-Calkins' extensive teaching and leadership experience includes work at the university, community college, and high-school levels. Her former administrator roles include Chancellor of Oakland Community College, Michigan; President of Brookhaven College, Dallas; Vice President of Instruction, El Centro College, Dallas; and Division Chairperson of Business and Social Science, Cedar Valley College, Dallas.