Telecommunication Skills: 10-Hour Series (with CD-ROM)

Office workers have many options for communicating with customers and clients, interacting with co-workers, and performing a variety of other work tasks. Today, all of these involve the use of telecommunications technology, This text will provide the necessary skills for using telecommunications equipment, proacticing telecommunications etiquette, and using the technology to solve business communication problems.

Useful as a stand-alone text or a supplement in a seminar setting or in an independent study program, this text/CD-ROM package contains 10 lessons on telecommunications devices and processes, covering areas including wireless telecommunications, the Internet, networks, and careers in telecommunications. Each lesson overviews concepts and includes summaries, questions, and Internet and team activities. The companion CD-ROM contains more activities. Annotation (c)2003 Book News, Inc., Portland, OR