Business Writing & Communication, Business Writing, Customer Service
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Overview
This invaluable resource is a collection of 700 letters and memos for every conceivable customer service situation. Each letter is a field-tested and proven communication that you can use "as-is" or adapt for your own purposes. And, most importantly, each letter is specifically crafted to make the most of each customer contact your company makes, creating satisfied customers who will become repeat customers. In addition, this ingenious resource provides scores of sample memos and interoffice letters that you and your staff members can use to express yourselves more effectively. They'll enable you to set clear and concise goals, introduce new directives and convey instructions easier and better than ever before. Never again will your employees seem to be working at cross-purposes due to simple - and easily avoidable - miscommunications.Over 700 model letters and memos that can be easily modified or used as is are included in this guide. Models are organized into five sections: Current Customer, Prospective Customer, Intradepartmental, Interdepartmental, and Public Relations--with "how-to-do-it" sections at the beginning of each chapter.
Book Details
Published
December 2, 1994
Publisher
Prentice-Hall
Pages
384
Format
Hardcover
ISBN
9780133358032