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Quality Control - General & Miscellaneous, Strategies for Managers, Organizational Behavior - General & Miscellaneous, Total Quality Management, Leadership
Total Organizational Excellence: Achieving World-Class Performance by John S. Oakland β€” book cover

Total Organizational Excellence: Achieving World-Class Performance

by John S. Oakland
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Overview

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization.



Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.

Audience: Practising executives and managers in both the private and public sectors, commercial and non-commercial. Also for students in business schools, particularly at MBA level.

Synopsis

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization.

Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.

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Editorials

Booknews

British quality consultant Oakland presents a framework to help managers improve the business performance of all types of organizations. He emphasizes identifying the key business processes and development of people, then prioritizing them into those that require continuous improvement, those that require re-engineering or redesign, and those that lead to a complete rethinking or visioning of the business itself. He primarily addresses practicing executives and managers, but post-graduate business students might also be interested. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Book Details

Published
August 30, 2001
Publisher
A Butterworth-Heinemann Title
Pages
271
Format
Paperback
ISBN
9780750652711

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