Synopsis
Containing 12 contributions from international specialists, this resource for IT professionals and academics describes recent research dealing with all aspects of information resources management. The first chapter examines a study that identified factors affecting information requirements determination (IRD) process quality from a user perspective. Other topics include (for example) improving the implementation of customer relationship management systems; measuring organizational readiness for knowledge management; and developing emotional intelligence in IT workers. Khosrow-Pour is executive director of the Information Resources Management Association. Annotation ©2005 Book News, Inc., Portland, OR
Booknews
The field is broad, encompassing technology research as well as business and organizational processes. This is the first volume in a new series intended for both real-world managers who want to avoid practical pitfalls, as well as academic experts seeking to broaden and refine their research. Twenty contributions (one is a reprint from a journal) from experts in the US (mostly), with a few from Europe and one from Saudi Arabia, discuss issues, challenges, trends, and technologies. Among the topics: disseminating academic research in the new media, detection of data errors, knowledge process and system design for naval battle groups, and relating IS infrastructure to core competencies and competitive advantage. Editor Khosrowpour is the executive director of the Information Resources Management Association, among other affiliations and activities. A very brief index is included. Annotation c. Book News, Inc., Portland, OR (booknews.com)