Synopsis
Khosrow-Pour (Information Resources Management Association) presents 18 chapters by US, Canadian, and European researchers that address a range of issues important to the use of information and other technologies in improving processes of governance. They consider performance measurement and evaluation of e-government programs, the legal framework for personal and data privacy, e-government and organizational change, standardized measuring tools for evaluation, marketing e-government to decision makers, skills for electronic service deliver in public agencies, identifying effective funding models, e-government and public-private partnerships, skills and training programs for the public sector, and the impact of citizen oriented public services on government and citizens. Annotation ©2005 Book News, Inc., Portland, OR