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How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes
Joan C. Durrance, Karen E. Fisher, Marian Bouch Hinton
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Overview
Durrance (information science, University of Michigan) and Fisher (information science, University of Washington) explain their How Libraries and Librarians Help (HLLH) Outcome Model, a model for demonstrating the value of library programs by assessing their effects on library patrons and the community as a whole. Exercises guide library directors, administrators, and managers in collecting and interpreting data, assessing and presenting outcomes, measuring a library's contributions, and communicating a compelling case for library services. Annotation ©2004 Book News, Inc., Portland, ORBook Details
Published
December 1, 2004
Publisher
ALA Editions
Pages
192
Format
Paperback
ISBN
9780838908921