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Managing Quality Customer Service: A Practical Guide for Establighing a Service Operation by William B. Martin — book cover

Managing Quality Customer Service: A Practical Guide for Establighing a Service Operation

by William B. Martin, Elaine Fritz
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Synopsis

Determine what customers really want, how to meet those needs and measure your service.

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Book Details

Published
January 1, 1989
Publisher
Skillsoft
Format
Paperback
ISBN
9780931961830

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