Public Relations, Customer Service
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Overview
The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer's needs.
"This is a positive book!...presented in an upbeat, fun style...concentrates on how to win and keep customers!--Tony D'Angelo, Human Resources Development, Embassy Suite Hotels
Book Details
Published
October 29, 2000
Publisher
Course Technology Inc
Pages
120
Format
Paperback
ISBN
9781560525998