Measuring Quality Improvement in Healthcare; A Guide to Statistical Process Control Applications
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Synopsis
Healthcare professionals need to measure the effectiveness of quality improvement efforts, both clinical and operational. To support that effort, this book presents practical applications of statistical process control (SPC) tools and techniques in a healthcare setting.
Readers of this book will learn:
When and how to use different types of control charts.
How to interpret control charts.
How to use "the voice of the customer" to drive improvement efforts.
Twelve interactive case studies covering a wide range of data types reinforce this learning.