Module 7: Listening and Responding

Collins (management communication, University of Notre Dame) explores how managers can use listening as a strategic communication tool at all levels of the organization. She looks at common barriers to listening, such as culture, perceptions, and personal agendas, and offers strategies for overcoming them. Numerous case stories demonstrate how organizations have used listening techniques to resolve conflicts and build relationships with clients and employees. Self-analysis questions, case questions, and role plays are included. Annotation ©2006 Book News, Inc., Portland, OR

James S. O'Rourke teaches management and corporate communication at the University of Notre Dame, where he is Founding Director of the Eugene D. Fanning Center for Business Communication and Concurrent Professor of Management. In a career spanning four decades, he has earned an international reputation in business and corporate communication. Business Week magazine has twice named him one of the "outstanding faculty" in Notre Dame's Mendoza College of business. His publications include MANAGEMENT COMMUNICAT

Sandra Dean Collins currently teaches management communication for the Mendoza College of Business at the University of Notre Dame. Her courses include business writing, speaking, listening and responding and managing differences. She has also taught statistics and research methods for the university. She conducts team training for the Mendoza College of Business and local organizations and consults with small and mid-sized organizations on communication and team related issues. Her background includes a Ph.D. is Social Psychology and experience in sales, purchasing and banking.