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Overview
"Any Six Sigma effort without Facilitative Leadership is a swing-and-a-miss. Six Sigma Team Dynamics is a thorough discussion of the roles, responsibilities, and pitfalls to avoid as a project team traverses through the DMAIC process. Touch 'em all George, you've hit an upper deck shot here!"
-Mike Kaupa Senior VP, Process Management Park Nicollet Health Services
"George makes Six Sigma simple. His solutions from real life about how to deal with individuals and teams could be applied to Six Sigma teams as well as to teams who have never heard of Six Sigma and who just want to be effective. The book is like a George Eckes session: you learned a lot, it seems so simple, and you had far more fun than you thought you would in a session about Six Sigma. George gets the people part of Six Sigma!"
-Karen Horn Worldwide Leader Organizational Communication Six Sigma and Metrics Cisco Systems
"For any Six Sigma team leader who has struggled in managing a dysfunctional team member or surviving the 'storming' phase of team development, Mr. Eckes offers time-tested, pragmatic approaches that work! The two chapters on 'preventions' and 'interventions' alone are worth the price of any number of facilitation training sessions by bringing together the best ideas in one place with palpable examples. Mr. Eckes's 'best practice' of summarizing key learnings at the end of each chapter makes this an easy-to-use reference tool for the already overworked Six Sigma professional."
-Debbie Neuscheler-Fritsch Senior Vice President JPMorgan Chase
Synopsis
In his previous two books on the subject, The Six Sigma Revolution and Making Six Sigma Last, George Eckes examined the strategic, tactical, and cultural implications of Six Sigma while providing expert guidance on successful implementation. Now, in Six Sigma Team Dynamics, Eckes addresses perhaps the most vital component for success with the popular quality improvement methodology-team dynamics.
Successful completion of Six Sigma team projects depends on functional, collaborative teams that efficiently apply a methodology for defining, measuring, analyzing, improving, and controlling processes. When Six Sigma fails, it most commonly does so not because the methodology is flawed, but because of the dynamics of the team implementing improvement. Good team chemistry depends on the clear delineation of duties and responsibilities of members, on expert leadership abilities, and on excellent project management skills. With Six Sigma Team Dynamics, you'll learn how to achieve those objectives and build functional, effective, and efficient teams.
You'll vastly improve your team dynamics with:
* Greater knowledge of team member roles and responsibilities
* Well-defined team goals and objectives
* Guidance for creating vibrant agendas
* The five major decision-making methods
* Keys for establishing ground rules for effective meetings
* Common quality tools for achieving team efficiency
* Methods for dealing with maladaptive behavior among team members
* Essential project management skills and tools
To help you avoid costly mistakes, you'll follow a fictitious yet realistic team as it traverses the peaks and valleys of Six Sigma project work. You'll learn basic leadership and project management skills to foster positive behavior and eliminate negative behavior-dodging the landmines that commonly sabotage group chemistry and cooperation.
Six Sigma can improve your processes, your profits, and your level of business success, but only if the individuals within your teams work well together. Six Sigma Team Dynamics is the only resource specifically dedicated to solving the problems of teamwork and cooperation, ensuring that your Six Sigma program will make your company stronger, leaner, and more competitive.