Overview
In today's hypercompetitive global marketplace, middle and senior managers in any organization recognize that fundamental changes aimed at improved performance are essential for survival. Certainly there's no shortage of methodologies aimed at achieving this - TQM, TPM, etc. The problem is deciding what's right for your business, especially when many of these methods are being flogged as failures. That's the reason for this groundbreaking book. First, it shows why no single method will answer all an organization's problems. To optimize resource use and return on investment, you'll need to blend elements of total quality management, total productivity management, total cost management, total resource management, total technology management, and total business management methodologies. Jim Harrington and his author team dissect these current and emerging methodologies and restructure their individual parts into a new advanced methodology called Total Improvement Management (TIM).Jim Harrington focuses on how to coordinate diverse improvement efforts for long-term gains and renewed customer loyalty. His new process model integrates basic quality improvement methodologies--Total Technology Management, Total Quality Management, Total Productivity Management, and Total Cost Management--balancing each of these factors in order to save time and money, simplify tasks, and avoid duplication of efforts.
Synopsis
In today's hypercompetitive global marketplace, middle and senior managers in any organization recognize that fundamental changes aimed at improved performance are essential for survival. Certainly there's no shortage of methodologies aimed at achieving this - TQM, TPM, etc. The problem is deciding what's right for your business, especially when many of these methods are being flogged as failures. That's the reason for this groundbreaking book. First, it shows why no single method will answer all an organization's problems. To optimize resource use and return on investment, you'll need to blend elements of total quality management, total productivity management, total cost management, total resource management, total technology management, and total business management methodologies. Jim Harrington and his author team dissect these current and emerging methodologies and restructure their individual parts into a new advanced methodology called Total Improvement Management (TIM).
Library Journal
Harrington (Business Process Improvement, McGraw, 1991) steers clear of the gobbledygook found in the more esoteric publications as well as the simplistic popular press. His work is a plain-English presentation of the state (and future state) of the practice of business improvement processes encompassing the entire business enterprise. It covers a good deal of territory, ranging from ISO (International Standards Organization) to TQM (Total Quality Management). Though necessary, acronyms abound. Harrington has considerable insight and offers and supports his opinions with numerous real-life examples. His portrayals of "winners," "losers," and "survivors" is trenchant and provides a summary of the material discussed. A good book; recommended for public library collections.-Steven Silkunas, Southeastern Pennsylvania Transit Authority, Philadelphia