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Overview
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.Synopsis
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
Booknews
A multidisciplinary textbook on TQM as a framework for "excellent" management, encompassing all functions of a company's value chain. The dominant themes are a data-based approach to problem solving, a strong emphasis on organizational and behavioral considerations, a customer-oriented market-sensitive approach to designing and delivering both products and services, and a desire for continual improvement. A mix of cases highlight issues that occur frequently when TQM is implemented. Annotation c. Book News, Inc., Portland, OR (booknews.com)